DELIVERY & RETURNS POLICIES
Standard Delivery £3.50 or free over £100
Standard delivery is 3-5 working days from dispatch except where the item is personalised. Personalised items will take around 7-10 working days from dispatch, so please email us at prior to ordering if you have a specific time-frame you need to work towards.
All requests for returns must be made to us by email to within 5 days of receiving your order and returned to us within 14 days of having received the order. We will process all eligible refunds within 14 days of receiving the returned item at our end.
Please note that orders for personalised items cannot be cancelled once the order has been placed and a confirmation of order email has been sent.
Personalised items can also not be returned unless they are faulty or damaged.
If the return is due to damaged or faulty goods, please email with photos of the damage / fault and a description within the 5 day time-frame. It is the customer's responsibility to check that the product is not faulty or damaged on the day it is received, or at very least within the 5 day time-frame so that you communicate this to us efficiently. Delivery costs for faulty or damaged items will be refunded to the customer.
We aim to ensure all customers are satisfied with their purchases and that any faulty items are corrected immediately, however it is important that you follow the 5-day notification procedure in order to be eligible for this - we thank you for your co-operation.